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Returns Information

Returns Policy

Returns are FREE from anywhere in the UK. Simply return your unwanted item within 30 days of receipt (full price) or 15 days for Sale items, unused and in its original condition. Orders placed between 23rd March 2020 – 30th June 2020 fall under our extended returns policy and have 6 months from receipt to return. Due to health and hygiene reasons, we are unable to accept returned underwear unless it is in its original condition and packaging, and we cannot accept earrings unless faulty. Swimwear is only returnable if unworn and the hygiene strip is in place. Personalised / perishable items cannot be returned (your statutory rights are not affected).

Please ensure that you complete the returns section on your dispatch note detailing the quantity and reason code for each item. You can return using the following methods:

To any FatFace store

You can return items to any of our 200+ stores across the UK and Ireland. Please take your dispatch note or order confirmation with you as proof of purchase. Find your nearest store here.


Note you will need your order number and email address.

Option 1:沙巴体育开户 Download your generated label and print at home. Take the parcel to the Post Office and retain proof of posting.

Option 2:Take the email/QR code and parcel to a Post Office and Royal Mail will print it for you. Retain proof of posting


International customers should return items to FatFace, Unit 2 Dunsbury Park, Fitzwygram Way, Havant, Hampshire PO9 4EE, United Kingdom.

Exchange Policy

沙巴体育开户Unfortunately, we are unable to process any exchanges via the post.

沙巴体育开户We would ask that that you re-order the item you need and send the unwanted item back to us for a full refund. Returns are free and you will have a prepaid label enclosed on your invoice. Alternatively please follow the process outlined above to send your items back.

沙巴体育开户If you had any discounts on the order, just email us once your new order has arrived, along with the order number and we can ensure that this is refunded.


UK Customers should expect a refund within 21 days. It may take slightly longer for international returns.

Delivery and Returns Legal Statement

沙巴体育开户Please Read Carefully

沙巴体育开户Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.

沙巴体育开户Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).

沙巴体育开户Please quote your order number on all correspondence.

沙巴体育开户Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, FatFace will give you a full refund of the amount paid or an exchange/credit as required.

If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between FatFace and you requires that you return the goods to FatFace on cancellation. This does not affect your statutory rights.