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FREE UK DELIVERY ON ALL ORDERS OVER £20 | FREE RETURNS

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Delivery Information

We are available for you to shop from home at fatface.com and will continue to deliver the best possible service. And to make things easier and safer for you, we are pleased to offer the following:

  • Free UK Standard Delivery on all orders over £20 or £2.95 otherwise.
  • Contactless deliveries via our partners at Hermes.

Contactless Delivery

沙巴体育开户As an additional safety precaution, all deliveries via our partner Hermes will now be contactless. This will work as outlined below:

  • Divert your parcel to a safe place
    Tell us your preferred safe place for deliveries. Once you receive your email from Hermes, click through to the tracking section, enter your tracking number, choose ‘divert’ and select a safe place.
  • Automatic delivery to a safe place
    If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, we’ll leave it there - even if there’s someone in the property. We’ll take a photo, which will be included in the delivery notification email.
  • Steps our couriers are taking to avoid contact
    If no safe place is available or a signature is required, we’ll knock on the door and step aside making sure the parcel is delivered safely. If there is no answer, we will return the parcel to the depot and re-attempt delivery on another day.

For those parcels requiring a signature, couriers have been temporarily given approval to confirm receipt on behalf of a customer; but only when that customer has answered the door and given them permission to do so.

UK STANDARD TRACKED DELIVERY

We continue to follow government advice to put the health and wellbeing of our teams as our top priority, implementing additional precautions in our warehouse regarding social distancing and hygiene standards. We will continue to aim to deliver the best possible service but your delivery may take a little longer than usual. Please find our current delivery times below:

UK Standard Delivery

Free on ALL orders over £20 or £2.95 otherwise. Delivery usually between 7-10 days.

FREE NEXT DAY DELIVERY TO STORE

Please note that our deliver to store option is currently unavailable. We apologise for any inconvenience.

UK NEXT DAY DELIVERY

Please note that our next day option is currently unavailable. We apologise for any inconvenience.

INTERNATIONAL DELIVERY

沙巴体育开户£10, wherever you are in the world! Delivery is usually within 8-15 working days.

Please note that delivery to the following countries is currently unavailable: Albania, Angola, Armenia, Belarus, Belize, Bosnia-Hertz, Bruni, Cameroon, Congo, Costa Rica, Cuba, Dem Rep of Congo, Djibouti, Ecuador, El Salvador, Estonia, French Polynesia, Georgia, Grand Cayman, Guatemala, Haiti, India, Iran, Iraq, Ivory Coast, Kazakhstan, Libya, Lithuania, Moldova, Mongolia, Montenegro, Myanmar, New Caledonia, Nicaragua, North Korea, Pakistan, Panama, Rwanda, Saudia Arabia, Senegal, Serbia, Sri Lanka, Syria, Tunisia, Turks & Caicos, Ukraine, Uruguay.

Delivery Options

Delivery Option Delivery Price Estimated delivery time What does this mean?
UK Standard Tracked Delivery FREE on orders above £20, or £2.95 otherwise Delivery usually between 7-10 days. Orders are shipped via Hermes. You will be given a two hour delivery window with text and/or email notifications + options to change delivery details. You can track your order at any time using the Hermes tracking service.
Delivery to store FREE Please note that our deliver to store option is currently unavailable. We apologise for any inconvenience.
UK Next Day FREE on orders above £100, £5.95 otherwise. Please note that our next day option is currently unavailable. We apologise for any inconvenience.
International Delivery £10 8-15 working days. Most orders are shipped via Royal Mail.
Local import duties may be payable on receipt.
Please note that delivery to the following countries is currently unavailable: Albania, Angola, Armenia, Belarus, Belize, Bosnia-Hertz, Bruni, Cameroon, Congo, Costa Rica, Cuba, Dem Rep of Congo, Djibouti, Ecuador, El Salvador, Estonia, French Polynesia, Georgia, Grand Cayman, Guatemala, Haiti, India, Iran, Iraq, Ivory Coast, Kazakhstan, Libya, Lithuania, Moldova, Mongolia, Montenegro, Myanmar, New Caledonia, Nicaragua, North Korea, Pakistan, Panama, Rwanda, Saudia Arabia, Senegal, Serbia, Sri Lanka, Syria, Tunisia, Turks & Caicos, Ukraine, Uruguay.
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