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FREE UK DELIVERY ON ALL ORDERS OVER £20 | FREE RETURNS

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OUR LATEST RESPONSE TO CORONAVIRUS (COVID-19)

We now have over 200 stores open!

沙巴体育开户 From 15th June we started to re-open our stores at select locations. The health and safety of our crew and our customers remains our priority and we have implemented new measures in all our stores to keep our communities safe.

Please click here to find out the opening times of your local store.

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Social distancing

Please follow the in-store signage and keep at a 2-metre distance from others.

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Hand sanitiser

Hand sanitiser will be provided on entrance to the store as well as at additional locations throughout the store and at the till point. Please clean your hands with the sanitiser provided.

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Contactless payment

Protective screens have been implemented at all till points and we encourage customers to make contactless and card payments.

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Fitting rooms

For the safety of our crew and our customers, all fitting rooms will be closed for the time being.

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Say thank you to your local community

沙巴体育开户 Our windows will give you an opportunity to make someone smile by saying thank you for the support they have given through this unprecedented time. Please tell your local store who you would like to thank, and we will add their name to the window.

We look forward to welcoming you back!

FAQs

As a business, we have continued to monitor the situation, keeping the health and wellbeing of our customers, our team and our partners our top priority. From 15th June we will start to re-open our stores at select locations and we have implemented new measures in all our stores to keep our communities safe.

沙巴体育开户 Our online store is open as usual and we have implemented several additional precautions to ensure our warehouses and offices are regularly cleaned and disinfected, as well as increased hand washing by our teams. Our office-based teams are working from home where possible.

If you have any concerns, please contact our customer service team who will be happy to help you. You can reach them by emailing customerservices@fatface.com.

For all the latest official information on Coronavirus (COVID-19), please visit Public Health England and NHS websites.

No, our online store is open as usual and we will continue to deliver the best possible service. Please click here for all available delivery options.

Returns are FREE from anywhere in the UK. Simply return your unwanted item within 30 days of receipt (full price) or 15 days for Sale items. Orders placed between 23rd March 2020 - 30th June 2020 fall under our extended returns policy and have 6 months from receipt to return. Please click here to find full details of how to return your item and our refund policy.

Due to the current situation, postage through Royal Mail and our couriers is taking a little longer at the moment, but we are doing everything we can to deliver the best possible service to you. We are processing returns within 14 days, but if your refund has not been received, then please email us customerservices@fatface.com.

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